Rental Policy
Cancellation Policy
We understand that plans change. Please read our cancellation and refund policy carefully before booking.
Booking Confirmation
All bookings are confirmed only after full payment of the rental fee and payment of the refundable security deposit.
Cancellation by Customer
More than 72 hours before rental date
- Full refund as store credit OR 80% refund to original payment method.
- 20% retained as a processing & reservation fee.
24 – 72 hours before rental date
- 50% refund as store credit only.
- No cash or M-Pesa refund.
Less than 24 hours before rental date
- No refund. This includes no-shows and same-day cancellations.
Rescheduling Policy
- Allowed once per order.
- Must be requested at least 48 hours before the rental date.
- Subject to dress availability.
- New date must be within 30 days of the original booking.
Security Deposit (Insurance Fee)
Fully refundable if:
- Item is returned on time.
- Item is in original condition.
- Packaging bag is in original condition.
Deductions may apply for:
- Late returns.
- Damage to the garment.
- Loss or damage to the garment bag.
- Cleaning requirements beyond normal use.
Cancellation by Business
If the business cancels due to:
- Damage to the item.
- Double booking.
- Unforeseen circumstances.
Customer will receive:
100% full refund — or the option to choose an alternative dress at no extra charge.
No Refund Situations
- Incorrect size selection by the customer.
- Change of mind after delivery or pickup.
- Failure to use the item.
Have questions about our policy?
Our team is happy to walk you through anything. Reach us on WhatsApp for the fastest response.