Help Centre
How Can We Help You?
Browse help topics, read our most common questions, or reach out directly. We are always happy to assist.
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What Are You Looking For?
Orders & Rentals
Help with placing orders, rental periods, extensions, and returns.
Payments & Deposits
Questions about pricing, payment methods, and security deposits.
Sizing & Fit
Guidance on choosing the right size and what to do if something doesn't fit.
Delivery & Pickup
Store location, home delivery availability, and how collection works.
International Clients
Information for tourists, expats, and international visitors.
Styling Services
Booking consultations, stylist information, and session details.
Quick Answers
Common Questions
Browse our collection online or visit us in store. Once you select your gown, confirm your size and event date. We reserve your dress upon payment confirmation.
Our standard rental period is 3 days. Extended rentals are available — additional days are charged at KSh 500 per day.
Yes. The KSh 2,000 security deposit is fully refunded once the dress is returned on time and in good condition.
No. We handle all professional cleaning. Simply return the gown — we take care of the rest.
We recommend using our sizing guide before booking. If a gown doesn't fit as expected, we will do our best to offer minor adjustments, styling solutions, or an alternative gown subject to availability.
Yes. Select pieces are available for purchase through our Closet Cleanout programme. Check our website for currently available pieces.
Get in Touch
Still Need Help?
Fastest response. Reach us directly for any urgent queries.
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For detailed enquiries, send us an email and we will respond within 24 hours.
Visit In Store
Astrol Petrol Station, Thika Road (opp. Garden City), Nairobi.
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